El Dorado County Jail Commissary is managed through Access Securepak, a secure online platform launched in March 2023 with SSL encryption and real-time inventory updates. Orders are placed via www.accesssecurepak.com, where users create accounts, browse 150 product categories, and receive instant electronic receipts. All packages are delivered every Tuesday to either the South Lake Tahoe Detention Center or the Placerville Facility. If an inmate is released or transferred before delivery, they have 30 days to collect their order from the jail’s receiving desk. The system prevents out-of-stock selections and emails a confirmation number within two business days.
How to Place an El Dorado County Jail Commissary Order
Placing an order for El Dorado County Jail Commissary is simple and secure. Start by visiting www.accesssecurepak.com and creating a free account using your email address. Once logged in, enter the inmate’s full name and booking number to link your order. Browse the searchable catalog of approved items, including hygiene products, snacks, stationery, and clothing. Each item shows current pricing, quantity limits, and availability. Add desired products to your cart and proceed to checkout. Payment is processed securely using SSL encryption, and you’ll receive an electronic receipt immediately. Orders placed after 5 p.m. Pacific time are queued for the next Tuesday delivery. A confirmation number is emailed within two business days for tracking purposes.
Delivery Schedule and Processing Times
All El Dorado County Jail Commissary orders are delivered every Tuesday morning to both facilities. The South Lake Tahoe Detention Center and Placerville Facility receive shipments simultaneously. Once delivered, jail staff process packages within four hours and place them in the inmate’s assigned locker. Inmates are notified of their package arrival during daily headcounts. Orders placed after 2 p.m. on Monday are automatically scheduled for the following Tuesday. This weekly cycle ensures consistent delivery while maintaining security protocols. If a package cannot be delivered due to inmate release or transfer, it remains held for 30 days at the receiving desk. After that period, unclaimed items are returned to the sender’s account for refund processing.
Approved Items and Purchase Limits
The El Dorado County Jail Commissary offers over 150 product categories, including personal hygiene items, over-the-counter medications, snacks, beverages, writing supplies, and undergarments. All items must meet facility safety standards—no glass containers, aerosols, or perishable foods are allowed. Each inmate has a monthly spending limit of $250, as required by California Department of Corrections regulations. Quantity limits apply per item to ensure fair access for all detainees. For example, inmates may purchase up to three toothbrushes, five snack bars, or two notebooks per order. The system enforces these limits automatically during checkout. Prohibited items such as weapons, electronics, or unauthorized medications are rejected upon arrival and refunded in full.
Facility Information: South Lake Tahoe and Placerville
El Dorado County operates two correctional facilities under its Custody Division. The South Lake Tahoe Detention Center opened in 1995 and holds up to 158 inmates. The Placerville Facility, opened in 2001, has a rated capacity of 303 inmates plus eight outpatient medical beds. In 2023, average occupancy rates were 87% for South Lake Tahoe and 91% for Placerville. Both facilities provide health monitoring, mental health counseling, and coordination with county social services. Inmates housed at either location can receive commissary packages delivered on Tuesdays. Family members should confirm the inmate’s current facility before placing an order to ensure timely delivery.
Customer Support and Contact Information
Customer service for El Dorado County Jail Commissary is available Monday through Saturday. Representatives are reachable from 5:30 a.m. to 9:00 p.m. Pacific time on weekdays and 8:00 a.m. to 2:00 p.m. on Saturdays. Call 1-800-546-6283 for assistance with orders, tracking, cancellations, or refunds. Live chat support is also available on the Access Securepak website during business hours. For email inquiries, contact the Care Pack team through the protected address listed on the portal. All policies comply with state regulations and are reviewed quarterly for accuracy. Emergency voicemail support is available outside regular hours for urgent matters.
Tracking Your Commissary Order
Every El Dorado County Jail Commissary order includes a unique confirmation number sent via email within two business days. To track your shipment, visit accesscatalog.com and enter either the confirmation number or the inmate’s booking ID. The system displays real-time status updates, including order received, processed, shipped, and delivered. If a package is delayed or rejected, the tracking page will show the reason and next steps. Customers can also call the support line or use live chat for immediate assistance. Tracking ensures transparency and helps resolve issues quickly if an inmate is moved or released before delivery.
What Happens If an Inmate Is Released or Transferred?
If an inmate is released or transferred before their El Dorado County Jail Commissary package arrives, the order is not automatically canceled. Instead, the package is held at the jail’s receiving desk for 30 days. During this window, the former inmate may return to collect their items with valid photo identification. After 30 days, unclaimed packages are returned to the sender’s account, and a full refund is issued. It’s important to monitor the inmate’s status through the official roster lookup tool and update delivery details if needed. This policy protects both the sender and the facility while ensuring fair access to purchased goods.
Sending Money to an Inmate Account
In addition to commissary orders, families can send money to inmates via correctpay.com, the official partner for El Dorado County jails. Deposits can be made online, by phone, in person at the jail lobby kiosk, or by mailing a money order to 300 Forni Road, Placerville, CA 95667. All transactions appear on the inmate’s ledger within 24 hours. Funds can be used for phone calls, commissary purchases, or other approved expenses. There are no fees for online deposits under $50, but larger amounts may incur small service charges. Always include the inmate’s full name and booking number with any payment.
Inmate Search and Roster Lookup
To verify an inmate’s location before placing a commissary order, use the official El Dorado County Jail Roster Lookup at eldoradocountyjail.org. Search by booking number, last name, first name, or date of birth. If the booking number is unknown, the system will return matches based on name and birthdate. Results show current confinement status, housing unit, and projected release date. Data is updated nightly from the Sheriff’s Office records. This tool helps ensure your order reaches the correct person and avoids delivery delays due to incorrect information.
Visitation Rules and Schedules
Visitation at El Dorado County jails operates on a first-come, first-served basis. Each in-person visit lasts 30 minutes, and visitors must arrive at least 10 minutes early for security screening. No personal belongings—including bags, coats, or electronic devices—are allowed in visitation areas. All visitors must pass through a metal detector and may be subject to a pat-down search if alarms sound. Weekly schedules are posted on the Sheriff’s website. Minors under 18 must be accompanied by a parent or legal guardian. Proper ID is required for all visitors aged 16 and older.
Frequently Asked Questions About El Dorado County Jail Commissary
Many families have questions about ordering, delivery, and policies. Common concerns include how to track orders, what items are allowed, and what happens if an inmate leaves. The Access Securepak FAQ page provides detailed answers and links to support resources. Live chat is available during business hours for real-time help. Policies are updated quarterly and comply with California Department of Corrections standards. Always check the official website for the latest information before placing an order.
Security and Compliance Standards
El Dorado County Jail Commissary follows strict security protocols to protect inmates, staff, and the public. All packages are inspected upon arrival, and prohibited items are immediately rejected. The system uses real-time inventory updates to prevent overselling and ensure accurate fulfillment. Payment processing is SSL-encrypted, and user data is protected under county privacy policies. The platform complies with state and federal regulations, including those set by the California Department of Corrections. Regular audits ensure transparency and accountability in all transactions.
Technology and Platform Features
The Access Securepak portal launched in March 2023 with significant upgrades, including SSL encryption, OAuth-based login, and mobile-responsive design. Users can create accounts, save payment methods, and view order history. The catalog is searchable by category, keyword, or price range. Real-time inventory prevents out-of-stock selections, and electronic receipts are generated instantly. The system integrates with jail management software to verify inmate status and automate delivery scheduling. These features improve user experience while maintaining high security standards.
Refund and Cancellation Policies
If you need to cancel an El Dorado County Jail Commissary order, contact customer service before the Tuesday delivery date. Cancellations are processed within 24 hours, and refunds are issued to the original payment method. If a package is rejected due to prohibited items, a full refund is automatically initiated. Refunds typically appear in 3–5 business days. For undelivered packages due to inmate release, the 30-day hold period applies before refund processing. Always keep your confirmation number for reference when requesting cancellations or refunds.
Community Resources and Support Services
El Dorado County offers additional resources for families and inmates, including mental health counseling, substance abuse programs, and reentry planning. The Sheriff’s Office coordinates with county social services to provide support during incarceration and after release. Information about these programs is available on the official website or by calling the jail directly. Families are encouraged to stay informed and engaged in the inmate’s rehabilitation process.
Official Contact Details
For more information about El Dorado County Jail Commissary, visit the official Sheriff’s website at www.edcgov.us/Government/sheriff/Jail. The main phone number is 530-621-6000. The jail is located at 300 Forni Road, Placerville, CA 95667. Visiting hours vary by facility and are posted weekly online. Always confirm current policies before visiting or placing an order.
Related Services and Tools
In addition to commissary ordering, families can use online tools to search inmate records, view crime statistics, and access public reports. The CrimeGraphics portal provides incident maps and arrest data, excluding juvenile information to protect privacy. These resources help keep the community informed while supporting transparency in law enforcement.
Frequently Asked Questions
How do I place an order for El Dorado County Jail Commissary? Visit www.accesssecurepak.com, create an account, enter the inmate’s details, select items from the catalog, and complete checkout. Orders are delivered every Tuesday.
What happens if the inmate is released before the package arrives? The package is held for 30 days at the jail’s receiving desk. The former inmate can collect it with valid ID. After 30 days, it’s returned for a refund.
Are there limits on what I can send? Yes. Each inmate can spend up to $250 per month. Quantity limits apply per item, and prohibited items like weapons or perishables are rejected.
How can I track my order? Use the confirmation number emailed to you. Visit accesscatalog.com and enter the number or inmate ID to see real-time status updates.
What are the customer service hours? Support is available Monday–Saturday: 5:30 a.m.–9:00 p.m. PST on weekdays, and 8:00 a.m.–2:00 p.m. on Saturdays. Call 1-800-546-6283 or use live chat.
Can I send money instead of packages? Yes. Use correctpay.com to deposit funds into the inmate’s account. Money appears within 24 hours and can be used for calls or commissary.
Where is the jail located? The main facility is at 300 Forni Road, Placerville, CA 95667. South Lake Tahoe Detention Center serves that region. Confirm the inmate’s location before ordering.